4509 Tolt Ave, Carnation, WA
(425) 333-4066

Shipping and Returns

Shipping

We ship via USPS Priority Mail at your cost. Most orders ship the within two - three days (orders place after 2pm on Friday and orders placed on Saturday and Sunday will be shipped on Monday.).  We will include your tracking number in an email to your confirming that your order has shipped. Holidays and bad weather may delay your shipment.  We will email you if we are certain this is the case.  International orders will ship First Class via USPS, except in the case of larger orders which require Priority Mail shipment.

Orders within the USA are $6.50 ($5.50 within Washington State) and FREE with orders over $120.

 

Shipping to Canada:

Orders of $0 - $75 will ship for $15.

Orders of $75 and up will ship for $25.

 

All other International orders:

Orders of $0 - $75 will ship for $20.

Orders of $75 and up will ship for $30.

International orders may incur duty or import taxes. The cost of shipping does not cover these fees, and Tolt Yarn and Wool is not responsible for any customs or import costs. If you would like more information regarding custom policy, please contact your local customs office.  

 

Returns

All sales through this Website are final and shall not be subject to return or refund, except that (1) unused yarn in its original condition, unwound and in its original packaging may be exchanged within sixty (60) days after purchase; and (2) Padraig Cottage Slippers may be exchanged within thirty (30) days of purchase with absolutely no wear and in the original, undamaged, packaging. All permitted refunds shall be in the form of a credit to the original card used for payment. Such credit shall be posted once Tolt Yarn and Wool has confirmed that the returned item is in returnable condition and notifies you via email. All returned items must be shipped, via USPS Priority Mail, with a tracking number, at the customer’s sole cost and expense, to the following address:

 

Tolt Yarn and Wool
Attn: Returns
P.O. Box 33
Carnation, WA  98014                                            
                                               

                                               

Notice of any return must be sent to Tolt Yarn and Wool, along with the applicable tracking number, to orders@toltyarnandwool.com.

 

ALL RETURNS MUST BE SHIPPED IN ACCORDANCE WITH THE INSTRUCTIONS ABOVE. ITEMS PURCHASED ON THIS WEBSITE CANNOT BE EXCHANGED OR RETURNED IN PERSON IN OUR CARNATION, WASHINGTON STORE.

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